We're so sorry this has happened! We want to resolve this for you in the best way possible; here's some guidance on next steps:
Clothing (including footwear & accessories)
Please chat with a member of our team, they'll assist you with the next steps.
Small furniture, homeware & small electrical appliances (delivered by Evri)
Please contact us, a member of our team will let you know what to do next.
Furniture, or large home appliances (NOT delivered by Evri)
Please fill in our form so we can make sure we have all the information we need. We'll get back to you within 72 hours.
Products with damaged/broken parts, or technical support required (including set up advice)
Please see our Product Support article.
Smashed/broken items
Please contact us, a member of our team will assist you with the next steps.