Please contact our specialist Fraud Investigations team to help put things right:
You can email them at firstname.lastname@example.org
Please provide as much information as possible, and include your name, address and contact number along with any supporting documents you may have.
We’re working really hard to prevent the spread of coronavirus and as a result there's an extremely limited number of advisors available to answer your calls right now. However, if your query is urgent, you can call the team on 0345 074 2160 (Monday to Friday, 9am-5pm).
Contact your creditors:
Get in touch with any creditors you have an account with (e.g. banks, credit card companies, store cards, phone and utility companies). Even if you don't believe they have been affected, creditors can proactively monitor your accounts.
Contact a credit reference agency:
Experian, Equifax and TransUnion can provide suggested steps to resolve the situation and prevent it from happening again.
Customer Support Centre
PO BOX 9000
Customer Service Centre
PO Box 10036
TransUnion Information Group
One Park Lane
Contact the UK's fraud prevention service - CIFAS:
If you think you've been a victim of identity theft, you should consider subscribing to the CIFAS Protective Registration Service. A notice will be placed on your credit file indicating that your name and address may be used to perpetrate identity fraud.
Consumer Affairs, Cifas
6th Floor, Lynton House
7-12 Tavistock Square