There's a lot of pressure on the collections network at the moment. To ensure you're credited for your return as soon as possible, we'd strongly recommend that you use your nearest Hermes ParcelShop / Hermes locker location, or the ASDA 'toyou' service.
The Hermes app will make your shopping experience even more convenient! You can:
- Use the ‘My Places’ function to provide delivery instructions if you're not going to be in. You can even upload a photo of your chosen safe place to help your courier when they call round.
- Track your parcel right up to the point of delivery
- Look up your nearest ParcelShop and Hermes Locker locations
There are thousands of ParcelShop outlets and Hermes Lockers all over the country; you can take your parcel at a time of day to suit you and there's no need to wait in for a courier!
Additionally, if you need a replacement return label, you can request a QR code to print a replacement at your local ParcelShop location - no home printer is required.
Just click one of the buttons below to download the app.
You can also view the latest tracking for your order through our website, by clicking here
If it's been more than 5 working days since your order was sent out, please click here and we'll be happy to look into it for you.