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  2. Protecting my account

Protecting my account

How can we help?

  • I've forgotten my password, what should I do?
  • You’ve asked me to provide proof of my details. What should I send you and why?
  • I can't get into my account, it's been locked as a security measure. Can you help?
  • I've been a victim of identity theft / my account has been used without my permission, what should I do?

Useful tips

  • How do I know the email I've received from you is genuine?
  • Shopping safe online

If you would like to make a complaint about your credit account, please contact us below.

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