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Safety and security

Safety and security

What to do if you've been a victim of fraud and how to shop safely online

Here's how we can help if fraudulent activity has taken place on your account

Click here to open a fraud case
I've been a victim of identity theft / my account has been used without my permission, what should I do?
You’ve asked me to provide proof of my details. What should I send you and why?

Protecting your account from fraud

Help and advice for protecting yourself from fraud
Why are you asking me to confirm my identity?
How do I know the email I've received from you is genuine?
Shopping safe online

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