Submit a request
To send us an email, please select your reason for contact below, fill in your details and click submit:
Payment Deferral Extension
I'm having an issue with a promotion code
I'm having difficulties accessing my account
Where is my delivery?
I have an issue with an item received
I want to cancel an order
Victim Support Request
My return is not showing
Arrange return of large item (bed/sofa etc)
My payment is not showing on my account
I want to amend/cancel my direct debit
Decrease my credit limit
I want to change the name on my account
I have a Figleaves order/gift card query
Your email address
Is your income reduced as a result of Covid-19?
What led to the reduction in your income?
Account Number or Post Code
Customer Account Number
This will be in the format of A1234567
Date of Birth
From what date was your income reduced?
Who was/is your employer?
Please provide any information relating to your enquiry
(if you have no further information, please enter N/A)
or drop files here