We're really sorry to hear that.
We recommend making sure that your browser is up-to-date - you might experience some issues on older versions.
How do I update Microsoft Edge?
- You can find instructions for updating Edge on the Microsoft support site.
How do I update Google Chrome?
- You can find instructions for updating Chrome on the Google help site.
If that doesn't resolve the issue, or if you're using another browser, please contact us with as many of the following details as possible:
- Your browser (for example Chrome, Internet Explorer)
- The device you're using (laptop, mobile phone, etc.)
- The operating system of your device
- Your Internet Service Provider (e.g. Virgin Media, BT Broadband etc.)
- The time and date of the error
- The area of our site where the error occurred
- Any error messages that popped up
Our friendly customer service team will let you know how to resolve it as quickly as we can.
If you're having issues accessing your account and you've already tried the 'Forgot your details' route, please fill in our form to report the issue.