What is a Direct Debit?
A Direct Debit is a way for us to take payment from your bank account automatically every 28 days, to pay your credit account.
Why pay by Direct Debit?
Direct Debit is one of the simplest and most convenient ways for you to repay your account.
Once set up, you don't have to worry about missing any payments – it’s all done automatically for you.
- It gives you flexibility
You can choose to pay your minimum payment, a fixed amount each month, or your full balance. So, you always know where you stand.
- It gives you peace of mind
Your payments are taken automatically, so you never miss a payment and you always avoid late payment fees. You just need to make sure there’s enough money in your bank account when your Direct Debit is taken.
- It saves you time
With a Direct Debit, you don’t have to worry about going online to pay, or ringing the payment line, or going to the bank. You can get on with life knowing your payment will be made automatically.
How to set up a Direct Debit
Have your bank account details handy, then sign in to your account to set up your Direct Debit.
You have 3 payment options when you set up your Direct Debit:
- Pay your minimum – Your minimum monthly payment is taken after every statement. If you want to clear your balance quicker, you can always make extra payments using a different payment method.
- Pay a fixed amount – The same amount is taken after every statement. You choose the amount. It just needs to be more than your minimum payment and less than your full balance. It’s a faster way to pay off your balance. Plus, it means you never miss your minimum monthly payment.
- Pay your full balance – The full balance shown on your statement is taken, every time. Choose this option if you want to avoid paying interest on the things you buy from us.
What else you need to know
- Your statement shows the date your Direct Debit will be taken from your bank account. This is normally about 14 days after your statement date.
- You can amend or cancel your Direct Debit at any time – simply fill in this form.
- Remember, if you cancel your Direct Debit, but still have an outstanding balance, you’ll need to pay the amount due using another payment method.
What happens when there’s not enough funds in my bank account?
If you don’t have enough money in your bank account, your Direct Debit will bounce. You’ll then need to make payment a different way. Otherwise, we might charge you a late payment fee. You might get charged a fee by your bank, too.
A Direct Debit will be automatically cancelled after two consecutive bounced payments. In this situation, you will have to set up a new Direct Debit by contacting us or organising an alternative payment method to ensure your payment due is received.
Will my Direct Debit still be set up if I haven’t shopped for a while?
Your Direct Debit should remain active for a minimum of 13 months from being set up or from your last payment. As long as you have a balance within this time period, your payment should collect automatically from your bank when due.
If you believe you are outside of the 13 month period, your bank will be able to confirm if it's still active. If it’s not, just have your bank account details handy, and sign in to your account to set it up again.