Some of the items we offer (such as gift cards and activity vouchers) aren't delivered in-person. If this is the case, it’ll be confirmed in the item’s description on our website.
If you've ordered one of these items, you'll receive an order confirmation from us, then another email from our supplier with all the details you need to redeem this item.
I haven't received this email, what should I do?
We need to process your order, so it might take a few hours to receive both emails.
Occasionally, these might be sent to your junk/spam folder - make sure you check these.
If you're still unable to locate your item after 24 hours, please get in touch.
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Note for Playstation/Xbox gift cards:
These products are non-refundable, so please ensure you carefully check your order before proceeding. You will not be able to cancel the order or return the digital download once you have completed your order. UK Purchase only, does not work in the Channel Islands and Isle of Wight.
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Note for all other digital items:
You may exercise your right to change your mind and cancel your purchase of this digital product for a full refund within 14 calendar days of the date we email you to confirm we accept your order, provided: (i) you have a valid proof of purchase; and (ii) the digital product has not been redeemed (in part or whole).